ff99 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the ff99 platform and all services included within it. In this document:

• "Platform" refers to the ff99 website, mobile version, and all associated services.
• "User" or "You" refers to any person registered on or browsing the platform.
• "We" refers to ff99 and its operating team.
• "Gaming Services" refers to slots, live casino, cricket betting, and all other entertainment services.

These Terms have been prepared in accordance with applicable laws of Bangladesh and are available in the Bengali language. They take effect as soon as you access the platform.

2.1 Age Requirement

To open an account and use gaming services on the ff99 platform, you must be at least 21 years of age. This platform is strictly prohibited for minors. We enforce the "21 and over only" policy with the utmost seriousness.

2.2 Registration Conditions

When registering an account, you must meet the following conditions:

• You must provide complete, accurate, and truthful personal information (name, date of birth, contact details).
• Only one account may be created per person.
• You must operate the account in your own name and with your own funds.
• Operating an account on behalf of a third party or using their funds is prohibited.

2.3 Identity Verification

ff99 reserves the right to verify your identity at any time. A national identity card or other government-issued document may be requested if needed. Withdrawals may be held until verification is complete.

Maintaining the security of your account is your own responsibility. The following applies in this regard:

• Do not share your login credentials (username and password) with anyone.
• Use a strong and unique password and change it regularly.
• Always log out after logging in from a public or shared device.
• If you notice any unusual activity on your account, notify our support team immediately.

You are responsible for all activity carried out from your account. ff99 is not liable for losses resulting from unauthorized access by a third party, unless it is proven that the fault was due to our system.

4.1 Payment Methods

ff99 currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer (major commercial banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank). All transactions are completed in Bangladeshi Taka (BDT).

4.2 Deposit Conditions

• Minimum deposit amount: ৳300.
• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted and may result in account suspension.
• For deposits delayed due to technical reasons, please contact the support team.

4.3 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 10 to 45 minutes.
• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Funds obtained from bonuses must meet wagering requirements before withdrawal (see Section 5 for details).
• Withdrawals may be delayed if identity verification has not been completed.

5.1 Welcome Bonus

New members at ff99 will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated only on the bonus amount, not on the deposit plus bonus. For example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets (10 times) before withdrawing.

5.3 Bonus Rules

• Each bonus has its own validity period; expired bonuses will be cancelled automatically.
• Multiple bonuses cannot be active at the same time, unless the promotion's terms explicitly allow it.
• Any attempt to claim bonuses fraudulently will result in account cancellation and funds may be forfeited.
• ff99 reserves the right to modify, suspend, or cancel any promotional offer.

All games available on the ff99 platform — slots, live casino, cricket betting, and others — are governed by the following general rules:

• Each game has its own specific rules, which can be viewed from the game interface.
• If a game is interrupted mid-session due to a technical error, the support team will review the situation.
• In live casino games, the dealer's decision is final, unless video evidence indicates otherwise.
• Abnormal winnings displayed due to a software error may be voided.
• Betting transactions cannot be changed once confirmed.

6.1 Cricket Betting

In the cricket betting section, users can place bets on match results, toss, runs, wickets, and various sub-markets. For example, you can bet on the win/loss market for a "Bangladesh vs India" match. All odds are variable and may be updated right up until the match begins.

The following activities are strictly prohibited on the ff99 platform:

• Creating multiple accounts or using another person's account.
• Operating multiple accounts from the same IP address or device for the purpose of bonus abuse.
• Using any software, bots, or automated methods to influence gaming outcomes.
• Exploiting system vulnerabilities or technical errors.
• Using the platform for money laundering or illegal financial activity.
• Harassing other users or disrupting their gaming experience.

If such conduct is detected, ff99 may immediately close the account, forfeit the balance, and take legal action if necessary.

ff99 believes in responsible gaming. Gambling involves financial risk and should be done for entertainment purposes, not as a source of income.

8.1 Self-Limits

Users can set the following limits from their account settings:

• Daily, weekly, or monthly deposit limits.
• Account suspension for a set period ("cooling off").
• Permanently excluding yourself ("self-exclusion").

8.2 Problem Gaming

If you feel that gaming is getting out of control, seek help immediately. The ff99 support team provides assistance 24/7. Visit our Responsible Gaming page for more information. 21+ only

ff99 gives the highest priority to protecting your personal information. We keep all data secure using SSL encryption technology.

The information you provide will be used solely for account management, identity verification, promotional benefits, and customer service purposes. For the full data use policy, visit our Privacy Policy page.

We do not sell your personal information to any third party without your consent. However, information may be provided to specific authorities when required by legal obligation or for security purposes.

ff99 is not liable in the following cases:

• A gaming session is interrupted mid-play due to an internet connection failure.
• Any loss caused by issues with your personal device or software.
• Technical errors in third-party game providers' software (such as PG Soft, Pragmatic Play, JILI, Spribe).
• Loss resulting from your account information being disclosed to a third party due to your own negligence.
• Service interruption due to unforeseen circumstances (natural disasters, cyberattacks, etc.).

Our total liability shall in no case exceed the total balance in your account at the time of the incident.

11.1 ff99's Authority

ff99 may suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraudulent or suspicious activity.
• Submission of false information during identity verification.
• At the direction of a legal authority.

11.2 Voluntary Closure by the User

You may contact the support team at any time to close your account. Before closure, you will be given the opportunity to withdraw any remaining valid balance (any bonus funds with unfulfilled wagering requirements will be cancelled).

ff99 reserves the right to modify these terms and conditions at any time. In case of changes:

• A notice will be sent to the registered email or displayed on the platform dashboard before any significant changes.
• Continued use of the platform after changes take effect will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you will be given the option to close your account.

The latest terms and conditions will always be available on this page.

If you have any questions or complaints about these terms and conditions or any aspect of the ff99 platform, please contact us:

• Live Chat: Available 24/7, support in Bengali and English.
• Email: [email protected]

Our support team is committed to resolving any issue you have quickly and effectively. Ensuring fair play and a safe gaming experience is the core goal of ff99.