ff99's commitment to responsible gaming
Gaming should be entertainment — not stress. ff99 is committed to giving you all the tools and support you need to play safely and mindfully.
Gaming for enjoyment, not addiction
ff99 believes that online gaming should be a form of entertainment — never a cause of financial hardship or mental stress. We encourage all our players to play mindfully and within their own limits.
On this page you will learn how to set deposit limits, take a temporary break, use self-exclusion, and get support when needed. Responsible gaming at ff99 is not a burden — it is the foundation of a positive and lasting gaming experience.
For 21+ only
The ff99 platform is for individuals aged 21 or older only. Opening an account or playing games by minors is strictly prohibited.
Keep in mind
There is no guarantee of winning from gaming. Only bet what you can afford to lose.
- Do not increase your bets to recover lost money.
- Do not play with borrowed money.
- Do not treat gaming as a source of income.
ff99's tools for your safety
Deposit limits
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, a limit takes effect immediately. Increasing a limit requires a waiting period to avoid impulsive decisions.
Time-Out Break
Need a short break? Use the time-out feature to temporarily deactivate your account for anywhere from 24 hours up to 30 days. No deposits or gaming will be possible during this time.
Self-Exclusion
If you need a longer break, choose self-exclusion. With this option your account will remain closed for an extended period. To activate self-exclusion, contact our support team — we are always ready to help.
Loss Limit Setting
Decide in advance the maximum amount you are willing to lose within a set period. ff99 provides this tool to help you manage your own budget.
Session Time Limit
Set a session time limit to reduce the risk of playing for too long. Once the set time is up, you will be logged out automatically, so you can enjoy gaming within your time boundaries.
24/7 Support
If you feel any concern about gaming, contact our support team at any time. Assistance is available in Bengali and English via live chat or email — no judgment, just help.
Recognise the signs of problematic gambling
If you notice any of the signs below in yourself, consider seeking help. This is a sign of awareness, not weakness.
- You are spending more than your planned betting budget.
- You keep increasing your bets to try to recover lost money.
- You are thinking about gaming almost all the time.
- You are hiding your gaming habits from family or friends.
- You are neglecting daily responsibilities or work.
- You are gaming to escape stress, anxiety, or loneliness.
- You feel restless or irritable when you try to stop gaming.
How to get help
Be honest with yourself
If any of the signs above feel relevant to you, acknowledge it — that is the first and most important step.
Activate time-out or self-exclusion
Use ff99's safety tools to temporarily or permanently close your account.
Contact ff99 support
Our support team is available 24/7 via live chat or email to help — in complete confidentiality.
Seek professional help
Talk to your family, a trusted friend, or a mental health professional. You are not alone.
Tips for playing responsibly
Set your budget in advance
Before you start playing, decide the maximum amount you will spend. Do not go beyond that budget — whether you win or lose.
Treat gaming as entertainment
Just like a movie ticket or a meal out — gaming is a leisure expense. Winning is a bonus, but be prepared for losses from the start.
Take regular breaks
Focus and decision-making weaken during long sessions. Take at least one short break every hour.
Do not play when emotional
Avoid gaming when you are angry, sad, or tired. The risk of making poor decisions is much higher in these moments.
Do not play under the influence of alcohol or drugs
Impaired judgment increases the tendency to over-bet. Playing with a clear head always leads to a better experience.
Share with people you know
Let your family or friends know that you enjoy gaming. This helps you stay within healthy limits.
Strict 21+ age rule
The minimum age to open an account and play at ff99 is 21 years. This rule is not only a legal requirement — it is our ethical responsibility to protect younger individuals from gaming-related harm.
Identity is verified at the time of registration. If any account holder is proven to be under 21, that account will be closed immediately and all deposited funds will be returned.
If minors are present in your home, use password protection on your device and do not share your login details. Always log out of the ff99 app or website.
For ages 21 and above only
Contact us
Do you feel that gaming is becoming a problem in your life? The ff99 support team is here for you. We provide assistance in Bengali and English, in complete confidentiality.
It does not have to be a gaming problem — you can talk to us about any question or concern. We are available day and night to activate support tools or assist with anything related to your account.
Get support
Contact live chat directly to set deposit limits, time-out, or self-exclusion.
Responsible gaming FAQ
Play mindfully, enjoy responsibly
Enjoy a safe gaming experience at ff99. Set your budget, stay within your limits, and our team is always ready for any support you need.