ff99 Privacy Policy — Your Information Is Protected

Section 1

1 Introduction & Scope

This Privacy Policy ("Policy") applies to the ff99 platform and all services associated with it. When you visit the ff99 website, open an account, or use any of our services, you agree to the terms of this Policy.

ff99 places the highest importance on its users' privacy. We believe that transparency and trust are the foundation of a reliable online gaming service. This Policy will tell you what information is collected, why it is collected, how it is used, and in what circumstances it may be shared with third parties.

This Policy may be updated at any time. We will publish a notice on the website before any changes take effect. We recommend visiting this page regularly.

Section 2

2 What Information We Collect

ff99 collects the following types of information for the purpose of providing its services:

Personal Identity Information

Full name
Date of birth
Email address
Mobile number
National ID or passport details (for identity verification)

Financial Information

Payment method details (bKash, Nagad, Rocket)
Transaction history
Deposit and withdrawal records
Partial bank account details (for bank transfers)

Usage Information

Gaming history and activity
Login times and session details
Preferred games and categories
Betting patterns and frequency

Technical Information

IP address
Device type and operating system
Browser information
Cookie and session data

Section 3

3 Purpose of Using Information

ff99 uses collected information only for specific and legitimate purposes. Your information may be processed for the following reasons:

3.1 Account Management & Service Delivery

Personal information is required to create, manage, and secure your account. This information is essential for processing transactions correctly, completing deposits and withdrawals, and awarding prizes.

3.2 Identity Verification & Security

ff99 conducts identity verification processes to prevent fraudulent activity and ensure platform security. Information is analysed to detect unauthorised access and suspicious transactions.

3.3 Responsible Gaming Support

By monitoring your gaming habits, ff99 can provide responsible gaming guidance. This information is used to offer support if signs of risk are identified in a user's activity.

3.4 Customer Service Improvement

Our support team may access your account information to resolve your complaints or queries quickly. User experience is analysed to continuously improve service quality.

3.5 Communication & Notifications

Your information is used to send you important account-related notifications, transaction confirmations, and policy change updates. For promotional communications, you may withdraw your consent at any time.

Section 4

4 Sharing Information with Third Parties

ff99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processing Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These partners have their own privacy policies and are obligated to operate secure payment processes.

Technology & Security Partners

Trusted technology partners may be given limited access to information to manage the platform's security and technical infrastructure. These partners operate under strict confidentiality agreements.

Legal Obligations

If there is a lawful order from a law enforcement agency or court, or if assistance is needed to investigate fraud or illegal activity, ff99 is required to provide information in accordance with the law.

Beyond the circumstances described above, ff99 never shares your information with third parties. Every data transfer is conducted through encrypted and secure connections.

Section 5

5 Cookies & Tracking Technology

The ff99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience using the service.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They play an essential role in managing login sessions, security verification, and payment processing. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings. They help store your language preference, game filter settings, and other personalised experiences.

5.3 Analytics Cookies

These cookies are used to understand website usage patterns. The information collected is processed anonymously and helps improve service quality. You can disable these cookies through your browser settings.

Section 6

6 Data Retention & Deletion

ff99 retains your information only for as long as necessary to provide services and meet legal obligations.

6.1 Retention Period

Information for active account holders is retained for as long as the account remains active. After an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law. If a fraud investigation is required, information may be kept for a longer period.

6.2 Data Deletion Requests

You may request the deletion of your personal information. However, some information may be retained temporarily due to legal obligations or ongoing investigations. Processing a deletion request may take up to 30 business days.

Section 7

7 Data Security Measures

ff99 applies industry-standard technical and administrative measures to protect your information. Our security framework operates at the following levels:

SSL Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. All communication from browser to server remains secure.

Password Protection

Your password is never stored in plain text. It is stored securely using a strong hashing algorithm.

Access Control

Only authorised staff may access user information for specific, defined purposes. All access is logged and audited.

Security Reviews

Regular security audits are conducted. We actively work to identify and address system vulnerabilities.

However, no data transmission over the internet is completely secure. ff99 is committed to providing the highest level of protection, but users also have a responsibility to keep their login credentials private and to report any suspicious activity to us immediately.

Section 8

8 Your Data Rights

As a user of ff99, you have the following rights over your own information:

Right of Access: You may ask ff99 at any time what information is held about you.
Right to Rectification: You have the right to request correction if there is any inaccuracy or incompleteness in your information.
Right to Erasure: In certain circumstances, you may request the deletion of your personal information (subject to legal obligations).
Right to Restrict Processing: In some circumstances, you may request that the processing of your information be restricted.
Right to Object: You have the right to object to marketing communications or certain types of data processing.
Right to Data Portability: Where applicable, you may request your information in a structured format.
Right to Withdraw Consent: If you have previously given consent for a specific type of data processing, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will process your request in a timely and honest manner.

Section 9

9 Protection of Minors

ff99 services are for individuals aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is in place during the account registration process. If a person provides false information about their age and this is later proven, their account will be closed and all information will be deleted.

If you believe a minor is operating an ff99 account, please notify our support team immediately. We treat this matter with the highest priority.

21+ Only

Section 10

10 Changes to the Policy

ff99 reserves the right to update this Privacy Policy from time to time. Changes to this Policy may arise due to service improvements, technical changes, or legal requirements.

For significant changes, we will publish a notice on the website and inform registered users by email. Continued use of the service after changes take effect will be taken as acceptance of the updated Policy.

The latest revised version of this Policy will always be available on this page of the ff99 website.

Section 11

11 Applicable Law & Jurisdiction

This Privacy Policy and any disputes relating to the processing of your information will be resolved in accordance with applicable law. ff99 strives to comply with local data protection laws and regulations in conducting its operations in Bangladesh.

If any clause of this Policy cannot be enforced, the remaining clauses will remain in full effect. The Bengali version of the Policy will be considered the authoritative version.

ff99's Privacy Policy